Logo
Get a quote

Legal Information

Last updated: 29 October 2026

This is the legal information page for this website, published by starvaxor ("we", "us", "our"). It explains who operates the site, how the operator is identified and registered in the United Kingdom, which laws and regulations apply to the site and to anything you buy through it, what you may and may not do with the material published here, and how to raise an enquiry, a complaint, a data protection request or a formal legal notice with us.

You do not need to accept anything on this page in order to read it. However, by browsing the site, creating an account, submitting the contact form or ordering a course or resource, you confirm that you have read this notice together with the Privacy Policy, the Cookie Policy, the Terms and Conditions and, where a purchase is involved, the Payment and Refund Policy.

1. Who we are, what this site is, and the roles we play

starvaxor operates this website. The site is an informative resource dedicated to audiovisual production excellence. Its content covers broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. The purpose of the site is to publish technically accurate, practically useful material for professionals and organisations working in broadcast, live production, systems integration, studio engineering and closely related disciplines.

We act in more than one legal role, depending on how you use the site. We are the publisher and operator of the website. We are the data controller for personal data processed through the site for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where the site allows you to buy a course, a subscription, a downloadable technical resource or a place at an event, we also act as a trader and supplier of services for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Where what we supply is a service rather than goods, the Provision of Services Regulations 2009 apply to the pre-contract information we must give you.

1.1 What this site is not

The site is not a professional engineering consultancy, a health and safety adviser, a broadcast regulator or a financial adviser. Nothing published here is tailored advice about a particular venue, rig, camera chain, signal path, transmission licence or budget. If you rely on general material for a specific installation, you do so under your own engineering judgement and in line with the manufacturer's instructions, applicable standards such as those issued by the relevant broadcast and electrical bodies, and any site-specific risk assessment. Where you need advice for a specific project, please commission a suitably qualified specialist.

2. Legal form, registration details and tax identifiers

In line with the Companies Act 2006 and the Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015, the following information is disclosed on this website, in our business correspondence and on our order forms. You can verify the registration particulars free of charge on the public register maintained by Companies House.

  • Operator and site name: starvaxor
  • Legal form: private company limited by shares, incorporated under the law of England and Wales
  • Place of registration: England and Wales
  • Company Registration Number: 03555097 (registered at Companies House)
  • VAT Registration Number: 477222243 (registered with HM Revenue & Customs)
  • Registered Office: Unit 7, Shepperton Business Park, Govett Avenue, Shepperton, Middlesex, TW17 8BA, United Kingdom
  • Email: [email protected]
  • Telephone: +44 20 3137 9180
  • Directors: the names of all directors are given in our business letters and order forms where a director is named, and are otherwise available from the public register at Companies House
  • Regulatory or professional status: we do not carry on an activity that requires authorisation by the Financial Conduct Authority, and we are not currently subject to a professional body, statutory authorisation scheme or public trade register that would require disclosure under the Provision of Services Regulations 2009. If that changes, the register, registration number, professional title and the means of accessing the applicable professional rules will be published in this section before the change takes effect.

2.1 Trading disclosures required by UK company law

UK companies must display on their websites, business letters, order forms and other business documents their full registered name, registered number, registered office address and the part of the United Kingdom in which they are registered. Where share capital is stated, it must be described as paid-up share capital. Where the name of a director appears in a business letter other than in the body of the text or as a signatory, the names of every director must also be disclosed. Those obligations apply to electronic documents just as they do to paper ones, and non-compliance is a criminal offence that can lead to a fine for the company and for the officer responsible. We apply the same standard to this website.

2.2 Information we must give you before we supply a service

Under the Provision of Services Regulations 2009, before a contract for a service is concluded we make available: our name, legal status and business address; contact details that allow rapid and direct communication; a route for complaints and information requests; the price of the service where it is pre-determined; the main features of the service where these are not apparent from the context; our VAT number; any applicable trade register, authorisation scheme or professional body details; our general terms and conditions; the governing law and jurisdiction clauses used in our service contracts; any after-sales guarantee that gives you more protection than the law requires; and details of any professional liability insurance we are obliged to hold. This information is published on this page, in our Terms and Conditions, or in the checkout flow for the particular course or resource. If a breach of those Regulations harms the collective interests of consumers, enforcement bodies such as Trading Standards may take action under the Enterprise Act 2002.

2.3 Information required for electronic commerce and for online contracts

Because we advertise and supply goods and services through this website and by email, the Electronic Commerce (EC Directive) Regulations 2002 also apply. In addition to the details above, we provide a geographical address at which we are established (not a post office box), contact details enabling direct, rapid and effective communication, details of any trade body or publicly available register of which we are a member together with the relevant membership or registration number, our VAT number, and, where the website is used to conclude a contract online, a description of the different technical steps you must follow to conclude that contract, whether we file the concluded contract and how you can access it, and the languages offered for concluding it.

3. Registered office and how to contact us

Our registered office, which is also the address for service of formal notices and legal documents, is Unit 7, Shepperton Business Park, Govett Avenue, Shepperton, Middlesex, TW17 8BA, United Kingdom. Our general email address is [email protected] and our telephone number is +44 20 3137 9180. The contact form on the Contacts page is the quickest route for ordinary questions about content, courses, invoices or technical access problems, and we aim to reply within five working days.

Please use the email address rather than the contact form where your message is a formal complaint, a data protection request, a request relating to copyright or trade marks, or a legal notice, because an email to a monitored mailbox creates a dated record that both sides can rely on. Where your enquiry concerns a course you have purchased, please quote your order reference and the email address used for the purchase so that we can locate your record without asking you for further personal data.

4. Purpose, scope and intended audience of the website

This website is intended for adults working in, studying for, or procuring services in audiovisual production: broadcast engineers, studio and outside-broadcast crews, lighting and sound technicians, systems integrators, production managers, technical directors and the organisations that employ them. The material is written for an English-speaking professional readership in the United Kingdom and, where relevant, internationally. Where a topic is regulated differently outside the United Kingdom, you are responsible for checking the local requirements that apply to you.

The site is not directed at children, and we do not knowingly collect personal data from children. If you are under 18, you may only create an account or purchase a course with the involvement of a parent or guardian. Commercial features of the site, such as paid courses, downloadable resources and event bookings, are offered only where they are lawful in your country of residence, and we may decline an order where we cannot lawfully supply the service to your location.

5. Access to the website and acceptable use

You may view, stream and read the publicly available parts of this website free of charge for your own personal, non-commercial use. Some parts require an account, a purchase or a licence, and in those cases the additional terms in our Terms and Conditions apply. We may change, suspend or withdraw any part of the site, and we may suspend or close accounts, where we reasonably consider it necessary for security, maintenance, legal compliance or to protect other users.

When using the site you must not:

  • copy, scrape, harvest, mirror or systematically extract content, course material, video, audio, images or data, or use automated tools to do so, without our prior written permission;
  • circumvent, disable or attempt to defeat paywalls, access controls, registration requirements, watermarks, digital rights management or security features;
  • share account credentials, resell access, or make paid course material available to anyone who has not purchased it;
  • upload or transmit viruses, malware, ransomware or any code designed to disrupt or damage the site or the systems of others;
  • post or send unlawful, defamatory, misleading, discriminatory, harassing or infringing material through the contact form or any other channel connected to the site;
  • use the site in a way that infringes the intellectual property or privacy rights of any person, or that breaches applicable export control, sanctions or broadcasting law;
  • misrepresent your identity, your employer or your affiliation with any manufacturer, broadcaster or standards body.

If you breach these rules we may suspend or terminate your access, cancel outstanding orders, recover reasonable costs, and report the matter to law enforcement or a regulator where appropriate. Breaches can also expose you to civil claims for damages or an injunction.

6. Copyright, trade marks and other intellectual property

Unless stated otherwise, all content on this website, including text, diagrams, schematics, course notes, slide decks, video and audio recordings, photographs, illustrations, software, code, data compilations and the site's design and layout, is owned by us or licensed to us. It is protected by copyright, database rights, design rights, trade mark law and other intellectual property rights under the law of the United Kingdom and international treaties.

We grant you a limited, revocable, non-exclusive and non-transferable licence to access and read the site and to view or stream purchased material for your own internal or personal training purposes. That licence does not allow you to redistribute, sublicense, sell, publish, broadcast, upload to a file-sharing or video platform, translate, adapt or create derivative works from our material, or to remove or obscure any copyright, trade mark or attribution notice. Short quotations are permitted where they are fair, accurate, proportionate and attributed to this site by name. Linking to our pages is welcome, provided the link does not suggest sponsorship, endorsement or affiliation that does not exist, and provided the linked content is not framed in a way that misrepresents its origin.

Manufacturer names, product names, logos and standards marks referred to in our content are the trade marks or registered trade marks of their respective owners. Their use here is for identification and technical commentary only. It does not imply any endorsement, sponsorship, certification or commercial relationship, and it does not transfer any licence to use those marks. Where we publish a case study or a technical illustration supplied by a third party, the rights remain with that third party and are used with permission or under a licence.

7. Accuracy, availability and limits of liability

We take reasonable care to ensure that technical information, specifications, prices and course descriptions are accurate when they are published. Broadcast, lighting, camera and audio equipment changes quickly: firmware updates, discontinued product lines, revised standards and changing regulatory requirements can all affect the accuracy of material that was correct when it was written. Content is therefore published as general information current as at its date of publication, and you should verify critical details against the manufacturer's current documentation and any applicable standard before you rely on them.

The site is provided on an "as available" basis. We do not promise uninterrupted or error-free availability, and we may take the site offline for maintenance, upgrades or security work. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity or loss or corruption of data arising out of your use of the site or reliance on its content.

Nothing in this notice or elsewhere on this site limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of the terms implied by sections 9 to 11 of the Consumer Rights Act 2015, or for any other liability that cannot lawfully be limited or excluded. If you are a consumer, your statutory rights are not affected by anything on this page, and the remedies available to you in respect of a course or resource that is not of satisfactory quality, not as described, or not fit for purpose remain exactly as the law provides.

8. Links to other websites and third-party content

The site contains links to third-party websites, standards documents, manufacturer documentation, event listings and embedded media. Those links are provided for information only. We do not control third-party websites and we are not responsible for their content, accuracy, availability, security or privacy practices, and a link is not an endorsement. When you follow a link, the third party's own terms of use, privacy notice and cookie policy apply, and we encourage you to read them before providing personal data or completing a transaction.

Where we embed video, audio or social media content, the platform concerned may set cookies or other storage on your device and may collect usage data. Your choices about those technologies are explained in the banner shown on your first visit and in the Cookie Policy. If you believe that material linked from or embedded on this site infringes your rights, please write to [email protected] with the details, and we will investigate and, where appropriate, remove the link or embed.

9. Personal data, cookies and privacy information

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018, and we comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003 for cookies and electronic marketing. When we collect personal data from you, whether through the contact form, an account registration, a purchase, a newsletter sign-up or a technical support request, we tell you at that point who we are and how to contact us, the purposes and lawful basis for the processing, the recipients or categories of recipients of the data, any international transfers and the safeguards used, how long we keep the data, and your rights. Where the law requires it, we also tell you whether the provision of data is a statutory or contractual requirement and what happens if you do not provide it.

You have the right to be informed, to access your data, to have inaccurate data corrected, to have data erased in defined circumstances, to restrict processing, to data portability, to object to processing based on legitimate interests or for direct marketing, and to withdraw consent at any time where consent is the basis for processing. You can exercise these rights by writing to [email protected]. We aim to respond within one month. If you are unhappy with how we have handled your data you can complain to us first and, if we cannot resolve the matter, to the Information Commissioner's Office, which supervises data protection law in the United Kingdom.

We use a cookie banner on your first visit so that you can accept, refuse or fine-tune non-essential cookies, including analytics and any embedded-media cookies. Essential cookies needed for security, load balancing and checkout are set without consent because the site cannot function without them. We do not set advertising or profiling cookies without your consent, and you can change or withdraw your choices at any time through the banner or your browser settings. Full details of the cookies used, their purposes, providers and retention periods are set out in the Cookie Policy, and the detail of how we handle personal data, including retention periods and our lawful bases, is set out in the Privacy Policy.

10. Courses, orders, prices, cancellation and refunds

Descriptions of courses, downloadable resources and event places, the price payable in pounds sterling, the currency used, whether VAT is included, and any deadline for enrolment, are shown before you place an order. UK consumers benefit from the statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which include a 14-day cancellation period for most distance contracts starting from the day the contract is concluded, subject to the rules applicable to digital content supplied immediately. Where you ask us to begin supplying digital content straight away, we ask for your express consent and acknowledgement that you lose the cancellation right once the download or stream has started. We do not add hidden charges at checkout, and any delivery or administration charge is disclosed before you pay.

Separate rights apply where a purchased course or resource is faulty, not as described or not of satisfactory quality; in that case you may be entitled to a repair, replacement or refund under the Consumer Rights Act 2015. The practical steps for requesting a cancellation, a transfer to another date, or a refund, together with any applicable deadlines and any circumstances in which a refund is not available, are set out in the Payment and Refund Policy and in the Terms and Conditions.

11. Other documents that apply to your use of this site

This legal information page is not the only document that governs your relationship with us. The following documents form part of the terms on which the site is made available, and you should read them alongside this page:

  • Privacy Policy - explains what personal data we collect, why we collect it, how long we keep it, who we share it with and how you can exercise your rights.
  • Cookie Policy - lists every cookie and similar technology used on the site, its purpose, provider and lifespan, and explains how to accept, refuse or withdraw consent.
  • Terms and Conditions - contain the rules for using the site, for accounts, for purchases, for acceptable behaviour and for the licence granted to you over paid material.
  • Payment and Refund Policy - explains accepted payment methods, invoicing, VAT treatment, cancellations, transfers, refunds and the timelines that apply to them.
  • Accessibility Statement - describes how we work towards accessible content and how to report an accessibility barrier.

Where there is a conflict between this page and the Terms and Conditions, the Terms and Conditions prevail in relation to the contract for a purchase, and this page prevails in relation to the statutory information about our identity and registration.

12. Complaints, alternative dispute resolution and enforcement

If something has gone wrong, please tell us first. Write to [email protected] or telephone +44 20 3137 9180, describe the problem and include your order reference, and we will investigate and respond within a reasonable period, normally within ten working days for straightforward matters. Many complaints about access to purchased material, invoicing or course dates can be resolved quickly at that stage.

Consumers in the United Kingdom may also seek advice from Citizens Advice or their local Trading Standards service, and Trading Standards and other qualified bodies may take enforcement action under the Enterprise Act 2002 where a breach of consumer legislation harms the collective interests of consumers. We are not obliged to participate in alternative dispute resolution, and we do not currently subscribe to an approved ADR scheme; if that changes, the name of the scheme and how to use it will be published here. Nothing in this section prevents you from bringing a claim in court or from exercising any statutory right you hold.

13. Governing law, jurisdiction and your consumer rights

This notice and any dispute or claim arising out of or in connection with the use of this website are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction, save that we may bring proceedings in the courts of the country where you are resident if we need to protect our intellectual property rights or enforce a payment obligation. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your own part of the United Kingdom, and you also keep the benefit of the mandatory consumer protections of the law of your habitual residence where those protections cannot be waived by agreement. Nothing in this notice obliges you to litigate in England and Wales where the law gives you a different forum.

14. Accessibility and technical requirements

We aim to meet the Web Content Accessibility Guidelines at level AA for the site's public pages, and we test with keyboard navigation, screen readers and text-resizing. Some older video recordings and scanned technical documents may not yet be fully captioned or tagged, and we are working through those systematically. If you meet an accessibility barrier, please contact us at [email protected] and describe the page, the assistive technology you use and the problem you encountered, so that we can provide the content in an alternative format or fix the underlying issue.

15. Changes to this notice, contact routes and last updated date

We review this page regularly and may update it to reflect changes in our business, our registration details, the services we offer or the law. When we make a material change we will update the date shown at the top of this page and, where the change significantly affects your rights, we will give prominent notice on the site or by email where we hold a valid address for you. The version published on this page is the version in force, and it replaces any earlier version. Continued use of the site after an update means you accept the updated notice.

If you have any question about this page, about the information we publish about our company, or about how to send us a formal notice, please write to [email protected], telephone +44 20 3137 9180, or write to us at Unit 7, Shepperton Business Park, Govett Avenue, Shepperton, Middlesex, TW17 8BA, United Kingdom.

Site footer summary: Company: starvaxor | Legal form: private company limited by shares | Place of registration: England and Wales | Company Registration Number: 03555097 | VAT Registration Number: 477222243 | Registered Office: Unit 7, Shepperton Business Park, Govett Avenue, Shepperton, Middlesex, TW17 8BA, United Kingdom | Email: [email protected] | Telephone: +44 20 3137 9180. The same summary is rendered site-wide as Company: starvaxor | Legal form: private company limited by shares | Place of registration: England and Wales | Company Registration Number: 03555097 | VAT Registration Number: 477222243 | Registered Office: Unit 7, Shepperton Business Park, Govett Avenue, Shepperton, Middlesex, TW17 8BA, United Kingdom | Email: [email protected] | Telephone: +44 20 3137 9180.